This post is probably going to read something like one of CaptainChaos's posts, but I'll try anyway.
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So today I was at the registrar's office (after forgetting to pay them a visit for two consecutive days), and as expected, was waiting in line. This post, is thus going to be about the Registrar's Office, and not be the post I was planning on making earlier - that will come on a later date.
The registrar's office today was extremely inefficient as usual, because of the general incompetence of the staff working there. The Office is staffed by two ladies, who, regrettably for the students needing the Registrar's services, are good friends. For example, after serving every student, the lady went to her colleague and talked for about a minute. Add up the time required to walk to the co-worker's desk (15 seconds), talking (one minute), getting a refill on her coffee (30 seconds), and then proceeding to walk back (15 seconds) - an average of two minutes are wasted for each customer served. Moreover, after having served one student, she would wait about ten seconds seemingly staring into the empty abyss that is the wall of the Office of the Registrar. Unsurprisingly, at this time of the year, most students are only picking up transcript requests (which require matching a number on the student card to one printed on the envelope containing said transcripts). Such transcript requests therefore take only about a minute to fill, so wasting two minutes after doing one minute of work means they waste about 66% of their day. Nice work, Office of the Registrar. Nice work.
As further proof of their inefficiency, during the time I was there (about 40 minutes to serve 9 students), one of the ladies working there went on her coffee break, only to come back and declare that she is now going on her lunch break. Sure, it is noon and everyone is hungry, but couldn't you have taken your coffee break at some other time, lady? Do it when the between-class rush is gone; do it in the morning when there is no students there; do it in the afternoon when the line is shorter. In fact, do you really even need a coffee break when you work from 9AM-4PM and manage to somehow take a two hour lunch in that period, also?
Thankfully, the registrar learned this year that instead of having simultaneous breaks for all workers and closing the entire office down for two hours at noon every day (and thereby having truckloads of bored and disgruntled students waiting after they all returned from their lunch break), they can have their employees take spread-out-breaks (like every other business in the rest of the world), and not have as many students complain.
Unfortunately, this post was going to be about something COMPLETELY different (and which I was considering password-protecting). But because my rant on the registrar turned out to be long enough to merit a single post, the other stuff (which actually WILL read like CaptainChaos's blog, will come as a password protected post later on).
Tags: Registrar, Mac, McMaster, Inefficiency, Time, Management, Coffee Break